rides
Yes. As long as your phone provider offers a PBX system that is fully customizable with the ability to add AGI control scripts.
An automated system using artificial intelligence for speech recognition and text to speech can answer your client's calls. They can ask any number of details about the ride to the client and it will automatically recognize the client's speech and create a ride in the system using the parameters given by the client. The ride will then be sent to the drivers based on the automatic selection method configured in the dashboard.
We also provide a highly advanced monitoring system to make sure that your drivers are being sent to the right locations and the clients are happy with the service
This system is highly configurable, works on any language and is compatible with any FreePBX or Asterisk-compatible online phone exchange systems.
Once connected to a websocket-compatible PBX, you can automatically receive and answer calls directly from the application's interface. A list of rides created by the same client is shown below the call so that you can easily create a new ride for your returning clients.
If the call remains unanswered for some time it can be automatically sent to the automatic dispatch system so you never lose any booking
Moreover, once a ride has been assigned, the dispatcher can close the call and have an automated machine report back to the client which driver has been assigned and when they should expect it to arrive.
When creating a ride, the simplest way of selection of a driver is based on distance. The system automatically takes into consideration the best routes for drivers and finds the driver that can arrive the fastest to the client (based on time and distance or simply based on distance).
The rank method of selection is based on the taxi ranks configured in the dashboard. This method applies the same type of search but for taxi ranks instead of drivers, finds the best suited rank. The driver with highest priority is selected from that list.
The zone and rank method of selection is based on the zones and taxi ranks configured in the dashboard. First, the zone in which the pickup location resides is selected. Next, the taxi rank with the highest priority is selected and assigns the driver based on the taxi rank's priority list of drivers (as discussed above). This method doesn't apply any distance-based searching
The rank and distance and zone, rank and distance are simply a combination of the above having the distance selection method as a fallback (for drivers that don't reside in any rank)
The distance for both drivers and ranks method of selection checks distance between the pickup point and any taxi rank or driver outside of any rank and picks whichever is better
Addresses can be searched and converted into real coordinates using various providers such as Google Places API, HERE Autosuggest API, TomTom's Fuzzy Search API or using OpenStreetMap data. You can choose to search for an exact location (with street and number) or the name of a point of interest (park, mall, shopping center, etc.)
For addresses that don't appear in the search query, the exact location can be manually selected and the dispatcher can send additional details to drivers
The system automatically calculates the most optimal route (based on duration, distance or traffic) and gives you an accurate fare estimate
Rides received through the client/passenger applications, the automatic dispatch system or external API calls from external systems (airlines, hotels etc.) can be viewed and managed directly through the app
You have full control over the fare calculation and estimation system. This provides the ability to restrict by dates, by the time of day, by number of passengers, charge extra for pets of luggage and customize exactly how each segment of the route is being charged
Schedule rides for pick-up later, at a designated time or recurring on specific week-days or even with a completely custom interval
Send instant messages to any drivers or dispatchers through the app
Send important annoucements to all drivers (whether or not they are online) or all clients for promotional purposes
Easily add, update or remove any driver or vehicle. Manage documents for vehicles or drivers from within the app. Enable or disable drivers that don't have certain requirements met or their documents expired
Check which drivers are most active and see statistics regarding your earnings, your activity on a per year/month/week/day basis for any date interval
Every page is manually or automatically translated so both you and your customers can use the platform in any of the languages available
If your language is not listed or there are some translation mistakes, send them our way and we'll patch them in no time
Yes. As long as your phone provider offers a PBX system that is fully customizable with the ability to add AGI control scripts.
Yes. When using a select method that includes taxi ranks the driver that entered first will always be prioritised
We could send the ride to the whole taxi rank at the same time but, the ones that arrived first will always have priority when accepting the ride.
Yes. Drivers can receive the spoken address of the client when receiving the ride.
Additionally, the system can also bypass any voice recognition and send the ride directly to a default location or taxi rank. (This is useful for low-volume time periods)
In most situations, no. We offer a self-hosted completely free map integration that uses OpenStreetMap data for the visual map, route/distance calculations and driver distance matrix.
For address searching this dataset might not be complete or fully correct therefore some customers might opt into using a paid API such as TomTom, MapBox, Google Places or HERE. All of which we have integrations with.
Yes. The system provides the ability to create and use multiple dispatcher accounts.
The accounts can additionally be personalized with predefined roles so not everyone has full admin access over the operations.
Yes. We provide an extensive set of tools for monitoring both automatically dispatched calls and manual ones
